Support

At Kitty Cat Casino, we know you want answers fast. Our live chat is the quickest way to get help — available around the clock, 24/7 — and you can usually connect with an agent within minutes. For more detailed inquiries or when you need to attach documents, email us at "support@kittycatscasino.com" and expect a reply within 12–24 hours on typical business days.

What we can help with — account, cashouts, and gameplay

Our support team is trained to resolve a broad range of player issues, from account verification and deposit problems to withdrawal questions and in-game troubleshooting. If you have questions about bonuses — for example, the 30 Free Spins no-deposit offer (code "FREE30") or any welcome bonus — we’ll explain activation steps, wagering requirements, and withdrawal limits so you know what to expect. We never guarantee wins, but we will walk you through bonus rules and any next steps to claim eligible rewards.

Verification and transaction timelines

To keep your account secure and withdrawals smooth, you may be asked to submit verification documents. Verification is typically processed within 24–72 hours once we receive clear copies, though complex cases can take a bit longer. For transaction issues, our team will investigate promptly; crypto payments often clear faster than card or bank transfers, but processing times vary by provider and network.

Quick answers in the Help Center and FAQs

Before contacting support, you may find answers instantly in our Help Center and FAQs, which cover common topics like creating an account, depositing and withdrawing funds, game rules, bonus terms, and security measures. The Help Center is designed to be self-service and easy to follow, so you can get back to spinning the reels or joining a live table faster. For a full review of the casino, promotions, and providers, check our main site review.

How to contact and what to include

When you reach out, include key details to speed resolution: your account ID or registered email, transaction IDs or timestamps for deposits/withdrawals, the bonus code if relevant, and clear screenshots where helpful. If an issue needs escalation, our agents will open a ticket and keep you updated until it’s resolved.

A supportive team that listens

We pride ourselves on friendly, patient service from knowledgeable agents who handle each request with care. Whether it’s a quick question about a spin, help unlocking a bonus, or support with verification, we aim to respond quickly and resolve matters fairly. If you’re ever unsure about limits, bonus terms, or safe-play tools, just reach out — we’re here to help you enjoy the games responsibly.

For immediate assistance, click the live chat icon on the site or email "support@kittycatscasino.com" — we’ll take it from there.